Covid-19 Customer Information

Important Coronavirus (Covid-19) Information for Customers

This important information, regarding Coronavirus (Covid-19), details the steps we have taken to protect our customers and staff.  Our processes and measures will be reviewed regularly in accordance with the latest government and National Health England guidance.  The safety of our customers and staff is always our priority.

Customer & staff safety

Our showroom, offices & warehouse are open to the public and trade customers. At the current time, access to the showroom will be by prior appointment for customer comfort, safety and to facilitate social distancing. Initially, we will be operating with a skeleton staff and we ask customers to book 3 days in advance of their visit. Please contact us to make an appointment 020 7394 9468 / info@porcel-thin.com

Our staff will have their temperature and health monitored regularly.  They have been provided with ppe, antibacterial wipes, and hand sanitiser and will observe social distancing wherever possible. Hand sanitiser is available for customers visiting our showroom.

Visiting the Porcel-Thin showroom

The Porcel-Thin showroom is open to all, but visits will be by appointment only while Covid-19 safety and social distancing measures remain in place, giving customers private space and time to view our tile displays in comfort. Initially, we will be operating with a skeleton staff and we ask customers to book at least 3 days in advance of their visit.

Our large showroom has been arranged to facilitate easy social distancing and we have increased the frequency and intensity of cleaning.  Hand sanitiser is provided for customers and staff will observe social distancing wherever possible.

Customer deliveries & collections

Where products are delivered by our staff we will operate “distance deliveries”.  Orders will be left in a safe place at your address and customers will not be required to sign for goods or have any contact with our driver.

Customers can still collect orders in person from our warehouse trade counter at the rear of our showroom, but all collections will be by prior appointment only.  To arrange a collection please call 020 7394 9468 Monday to Friday between 9am – 6pm.

We are here to help

The extensive measures we have implement are designed to protect our customers and staff while providing a close to normal service.  If you have questions about the safety measures we have taken, customer deliveries or visiting our showroom please do contact us on  020 7394 9468 or info@porcel-thin.com